Help & Contact

If you can’t find what you’re looking for, fill in the form below and a member of our team will get back to you.

Need a call?

We operate an exceptional call back service. Email us at info@frankpetinsurance.co.uk or fill out the contact form at the bottom of this page. Leave your phone number, your preferred time and a brief description of your query and we'll call you back. We always respond very quickly and have yet to miss a call back.

Opening hours: Monday to Friday 8am-5pm.

Happy to email?

The quickest way to resolve your query is by emailing info@frankpetinsurance.co.uk. Our Customer Success agents are very quick to respond and won't keep you waiting.

Alternatively you can also use the contact form below with a short summary of your question and we'll get back to you via the email address provided.

Yes. Unless your pet was insured by another insurer up to the start date of your policy, a period of 5 days from the start date for an injury that occurs or shows signs or symptoms; or 14 days from the policy start date for all other sections of covers will apply.

Health Booster which specifically covers Take-Home Medication is often added by clients.

Take-Home Medication Cover covers the cost of medication prescribed by a vet to be administered outside the vet clinic (medication taken home from the vet or ordered online).

Dental or gum treatments related to accidents is already included in your policy. The Dental Booster provides enhanced dental cover which covers you for any dental or gum treatments related to illness including treatment to the teeth or gums for non-dental conditions (e.g. cancer). Subject to terms and conditions in your policy documents.

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The fastest way to contact us is by simply sending an email to info@frankpetinsurance.co.uk with your query.
Alternatively, you can complete the contact form below: